LIMITED WARRANTY INFORMATION

GREENWORKS IS COMMITTED TO STANDING BEHIND ITS PRODUCT “ECOHOT” AND WILL PROVIDE PROMPT SERVICE IN OUR PARTS AND WARRANTY DEPARTMENTS.

PLEASE COMPLETE WARRANTY/CUSTOMER INFORMATION CARD AND FORWARD TO GREENWORKS UNLIMITED (MUST BE WITHIN 45 DAYS FROM ORIGINAL PURCHASE DATE).

READ CAREFULLY

GENERAL:

  1. THIS LIMMITED WARRANTY IS EFFECTIVE FOR 12 YEARS ON “HEAT EXCHANGER” AND 2 YEARS ON PARTS IN A SINGLE FAMILY DWELLING IN NORMAL CONDITIONS.
  2. THIS UNIT IS CERTIFIED TO BE USED AS A SPACE HEATING, AND USING AS STATED WILL LIMIT WARRANTY ON HEAT EXCHAGE TO 5 YEARS.
  3. COMMERCIAL USE WILL LIMIT WARRANTY TO 2 YEARS ON “HEAT EXCHANGE” AND 2 YEARS ON PARTS.
  4. THIS WARRANTY DOES NOT INCLUDE LABOR COSTS.
  5. THIS WARRANTY DOES NOT COVER FREEZING BELOW 5F (-15C) OR 30F (0C) WITHOUT POWER SUPPLY.
  6. THIS WARRANTY IS VOID IF IT IS NOT INSTALLED PROPERLY AS PER INSTRUCTIONS AND / OR SERVICE IS NOT PROPERLY PERFORMED OR HAS BEEN TAMPERED WITH OR MODIFIED IN ANY WAY THIS INCLUDES ABUSE, MISUSE, NEGLECT, FLOODS,UN-TREATED HARD WATER, ACTS OF GOD, INCORRECT SIZING, INCORRECT GAS AND WATER PRESSER.
  7. WARRANTY IS NON-TRANSFERABLE AND MUST BE IN THE ORIGINAL INSTALLED LOCATION OR IT WILL VOID WARRANTY.
  8. THIS UNIT MUST BE PURCHASED THROUGH AN AUTHORIZED DISTRIBUTOR (NOT THIRD PARTY) THIRD PARTY SALES WILL VOID WARRANTY.
  9. ALL WARRANTY CLAIMS MUST SHOW SALES RECEIPT.
  10. ANY LABOR COST OF REPAIRS IS TO BE PAID BY THE CUSTOMER.
  11. PARTS WILL BE SHIPPED OUT (VIA GROUND SHIPPING) WITHIN THREE WORKING DAY. UPGRADED SHIPPING WILL BE CHARGED TO THE CUSTOMER.
  12. GREENWORKS SHALL NOT BE HELD RESPONSIBLE IN ANY DAMAGES (DIRECTLY OR INDIRECTLY) INCURRED, INCLUDING BUT NOT LIMITED TO WATER DAMAGE, THIS MAY NOT APPLY IN SOME STATES, IT VARYS FROM STATE TO STATE.
  13. WARRANTY STARTS WITH IN 30 DAYS AFTER PURCHASE DATE (DATE OF INSTULATION). WARRANTY CARD MUST BE RECEIVED WITH IN 45 DAYS OF ORIGINAL PURCHACE OR THE WARRANTY WILL BE VOID.

PLEASE CONTACT GREENWORKS UNLIMITED FOR ASSISTANCE PRIOR TO RETURNING ANY PRODUCTS. Call 1-877-5ECOHOT (1-877-532-6468)


WHERE TO SEND:

ALL PARTS SHOULD BE SHIPPED PREPAID WITH GREENWORKS AUTHORIZATION NUMBER PROVIDED BY PARTS AND WARRANTY DEPARTMENT TO 67 REDWOOD WAY, ATHERTON CA. 94027.

IMPORTANT: These cards should be filled out by the installer and given to the customer. NOTE: For new construction Warranty will start on sale of property to new owner or within one year of purchase of water heater whichever is less.

WARRANTY REGISTRATION (COSTOMERS COPY)

KEEP WITH SALES RECIEPT

CUSTOMER NAME: __________________________________________________

CUSTOMER ADDRESS: ________________________________________________

CITY: _________________________ STATE: __________ ZIP: ________________

TELEPHONE/CELL:(____)-____-_____   EMAIL: ____________________________

INSTALLATION COMPANY INFORMATION

COMPANY NAME: ___________________________________________________

ADDRESS: __________________________________________________________

INSTALLER NAME: ______________________   LICENSE NUMBER: ____________

TELEPHONE:  (____)-_____-______                                        FAX: (____)-____-_____

PLACE OF PURCHASE: _________________________________________________

ADDRESS: ___________________________________DATE PURCHASED: __/__/__

PRODUCT NAME NUMBER: _____________________________________________

MODEL AND SERIAL NUMBER: M: ____________________S:__________________

DATE OF INSTALLATION: ___/___/___ GAS TYPE: ___________________________

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

GREEN WORKS COPY

USE BLACK INK PEN (PRINT CLEARLY)

CUSTOMER NAME: __________________________________________________

CUSTOMER ADDRESS: ________________________________________________

CITY: _________________________ STATE: __________ ZIP: ________________

TELEPHONE/CELL:(____)-____-_____   EMAIL: ____________________________

INSTALLATION COMPANY INFORMATION

COMPANY NAME: ___________________________________________________

ADDRESS: __________________________________________________________

INSTALLER NAME: ______________________   LICENSE NUMBER: ____________

TELEPHONE:  (____)-_____-______                                        FAX: (____)-____-_____

PLACE OF PURCHASE: _________________________________________________

ADDRESS: ___________________________________DATE PURCHASED: __/__/__

PRODUCT NAME NUMBER: _____________________________________________

MODEL AND SERIAL NUMBER: M: ____________________S:__________________

DATE OF INSTALLATION: ___/___/___ GAS TYPE: ___________________________


PLEASE COMPLETE ALL INFORMATION REQUESTED AND MAIL TO

GREENWORKS UNLIMITED

67 REDWOOD WAY

ATHERTON, CA 94027

1-877-5ECOHOT (1-877-532-6468)

MAIL TO:  GREENWORKS UNLIMITED/ WARRANTY REGISTRATION CARD

67 REDWOOD WAY

ATHERTON, CA 94027